🇮🇳 Domestic Shipping (India)

🌍 International Shipping

Ready-to-Ship Items

• Orders placed before 2:00 PM are processed the same day
• Orders placed after 2:00 PM are processed the next business day
• Weekend orders are processed on Monday
• Holiday orders may have extended processing time

Custom Commissions

• Processing time varies based on artwork complexity
• Estimated timeline provided at time of order
• Regular updates provided during creation process
• Rush orders available with additional charges

Art-Specific Packaging

• Acid-free tissue paper for direct artwork protection
• Rigid cardboard backing to prevent bending
• Bubble wrap for cushioning and moisture protection
• Sturdy corrugated boxes with "FRAGILE" markings
• Corner protectors for framed artworks

Special Handling

• Climate-controlled storage before shipping
• Waterproof outer packaging for monsoon protection
• Individual wrapping for multiple items
• Insurance coverage for high-value items

Trusted Courier Partners

• Blue Dart: Express and standard delivery
• FedEx: International and premium domestic
• DTDC: Cost-effective domestic delivery
• India Post: Remote area delivery
• Delhivery: E-commerce specialized delivery

Delivery Features

• Real-time tracking for all shipments
• SMS and email delivery notifications
• Signature confirmation for valuable items
• Multiple delivery attempts
• Safe drop option where applicable

Step 1: Order Confirmation

• Order confirmation email sent immediately
• Processing notification within 24 hours
• Estimated delivery date provided

Step 2: Shipment Dispatch

• Shipping confirmation with tracking number
• Courier partner details shared
• Expected delivery date updated

Step 3: In Transit

• Real-time tracking updates
• SMS notifications at key milestones
• Delivery attempt notifications

Step 4: Delivery

• Delivery confirmation notification
• Feedback request email
• Post-delivery support available

✓ Serviceable Areas

• All major cities and towns in India
• Most Tier 2 and Tier 3 cities
• PIN codes covered by our courier partners
• International delivery to 50+ countries

⚠ Special Delivery Areas

• Remote hill stations: Additional 2-3 days
• Island territories: Additional 3-5 days
• Border areas: Subject to security clearance
• International: Customs clearance time varies

Failed Delivery Attempts

• Up to 3 delivery attempts made
• Customer contacted before each attempt
• Package held at local facility for 7 days
• Return to sender after failed attempts

Damaged in Transit

• Inspect package before accepting delivery
• Report damage immediately to delivery person
• Contact us within 24 hours with photos
• Free replacement or full refund provided

Lost Packages

• Investigation initiated with courier partner
• Insurance claim processed if applicable
• Replacement sent or full refund provided
• Resolution within 7-10 business days

Customs & Duties

• Customer responsible for customs duties and taxes
• Accurate customs declaration provided
• Artwork classified as "Cultural Goods"
• Customs clearance may cause delays

Restricted Items

• Antique items (over 100 years old)
• Items with cultural/religious significance
• Certain materials restricted by destination country
• Check destination country regulations

How to Track

• Use tracking number provided in shipping email
• Visit courier partner's website
• Check "My Orders" section on our website
• Call our customer support for updates

Tracking Information

• Order picked up from our facility
• In transit to destination city
• Out for delivery
• Delivered with signature confirmation