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(0)Your Privacy Matters
We are committed to protecting your personal information and privacy rights.
Last updated: January 2024
Transparency
We clearly explain what data we collect and why
Security
Your data is protected with industry-standard security
Control
You have full control over your personal information
1. Information We Collect
Personal Information
When you create an account or make a purchase, we collect:
- Name and contact information (email, phone number)
- Billing and shipping addresses
- Payment information (processed securely through Razorpay)
- Order history and preferences
Automatically Collected Information
- Device information and browser type
- IP address and location data
- Website usage patterns and analytics
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support and respond to inquiries
- Send order confirmations and shipping updates
- Improve our website and services
- Send promotional emails (with your consent)
- Prevent fraud and ensure security
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors (Razorpay), shipping companies, and email services
- Artists: Necessary information to fulfill custom commissions
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
4. Data Security
We implement appropriate security measures to protect your information:
- SSL encryption for all data transmission
- Secure database storage with access controls
- Regular security audits and updates
- PCI DSS compliant payment processing
- Employee training on data protection
5. Your Rights
You have the right to:
- Access and review your personal information
- Update or correct your information
- Delete your account and personal data
- Opt-out of marketing communications
- Request data portability
- File a complaint with data protection authorities
To exercise these rights, contact us at lokkalasanskriti@gmail.com
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze website traffic and user behavior
- Provide personalized content and recommendations
- Enable social media features
You can control cookies through your browser settings, but some features may not work properly if disabled.
7. Third-Party Services
Our website integrates with third-party services:
- Razorpay: Payment processing (subject to Razorpay's privacy policy)
- Google Analytics: Website analytics and performance monitoring
- Email Services: Order confirmations and marketing communications
- Social Media: Social sharing and login features
8. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. Account information is kept until you request deletion. Order information is retained for 7 years for accounting and legal purposes. Marketing data is kept until you unsubscribe.
9. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Email: lokkalasanskriti@gmail.com
Phone: +91 96905 25317
Address: Dalakoti Compound, Amita Trading Company, Rampur Rd, Haldwani, Uttarakhand - 263139